Upon placing your order, you will receive an automated email confirmation that we received your order. You will also receive an email confirmation (with tracking information) when your order ships. In stock items will ship no more than 48 hours after receipt of your order. Some items may require additional processing time based on availability. Orders placed on Saturdays and Sundays will ship the following Monday. Orders placed on holidays will ship the first business day after the holiday. If we are unable to complete your order within this time frame, you will be notified via email with estimated delivery times and/or substitution option.
Orders will ship via UPS or USPS. Shipping rates are calculated as per standard UPS or USPS ground service.
If you need something even faster than UPS ground or USPS parcel post (i.e., the very next day), you must call the store directly and speak to one of us, and we will arrange for a faster turnaround. If you choose an expedited or alternate shipping option, additional charges will be your responsibility, and you will be charged the actual cost of the expedited shipping.
We cannot 100% guarantee overnight shipping, as UPS and USPS may not be able to ship overnight to your location. Again, if it is vital you get your order immediately, please call the store (757-213-3600) and speak to someone about your specific needs.
Since we have online military students stationed overseas, we will gladly ship to your FPO address. All the necessary information will be collected during the check-out process. Thank you for your service!
We know that online shopping doesn't always work out perfectly the first time. If something doesn't work out, you are welcome to make a return. Regular-priced items may be returned for a full refund (less shipping charges) within 14 days of purchase, gift purchases may be returned within 30 days of purchase.** Unless the item is defective in some way, you are responsible for return shipping costs. Sale merchandise and designated gift items may be returned for online credit only. Clearance items are FINAL SALE and may not be returned. These items will be marked final sale in their description and on your invoice. Shipping charges are not refundable. Click here for full details on returns and exchanges.
If you wish to return your purchase directly to the store, you are welcome to do so, for exchange or store credit only. Please note that if you return your online purchase to the store, it must be eligible for return or exchange (ie, not marked final sale at www. firstname.lastname@example.org), and you MUST do so before your 14-day return deadline. At that time you may process your exchange or receive store credit-we will not issue refunds for items brought to the store for return. As always, items must be unwashed, unworn, with the tags still attached. Items that are marked final sale online, or that have been worn and/or washed will not be accepted for return or exchange.
**Overseas shipping has an extended return time of 45 days from date of purchase.
Buying a gift?
If you're buying a gift, PLEASE let us know in the comments section at checkout. That way we will be sure to send a gift receipt with the extended 30-day deadline. Without that heads-up, we will assume the standard 14-day return timeframe and indicate that on the receipt. Please also let us know if you want a specific gift message enclosed with your package!
Transfer of Risk and Title
Upon ordering an item at email@example.com, the purchase is pursuant to a shipment contract. That means once we deliver your purchase to the shipper, the risk of loss and title of your purchase passes to you. In the rare event your package is lost en route, we will do all that we can to help but ultimately it’s between you and the shipper to resolve.
Because ECPI is a Virginia company, all Virginia residents will be charged 6% state sales tax of the order total before shipping. Orders shipped to non-Virginia addresses will not be charged sales tax.